JB Hi-Fi Returns & Refunds Policy
Our returns policy is designed to give you peace of mind, ensuring you can return products that are faulty or don't meet your expectations in accordance with the Australian Consumer Law. Whether you purchased online or in-store, we are committed to providing a quick and easy resolution for all your electronics and home appliance returns.
Check Your Eligibility
Ensure the item is in its original condition with all packaging and accessories, and verify it is within the return window for change-of-mind or warranty claims.
Gather Proof of Purchase
Locate your receipt, tax invoice, or online order confirmation email to verify your purchase and facilitate a faster processing time.
Choose Your Return Method
Visit any JB Hi-Fi store nationwide for an immediate assessment, or contact our online support team to arrange a return via post for web orders.
Receive Refund or Exchange
Once approved, we will process your refund back to the original payment method or provide an exchange or store credit as per your preference.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing